A professional barista is usually a highly trained and skilled professional in the art of making coffee. A professional barista understands how to work with the coffee to achieve the best extraction of flavour the coffee bean can offer. In today's hospitality industry, a barista is someone who not only crafts espresso based coffee beverages, but is also expected serve customers, wash dishes, bus tables and mop the floor. A TAFE certificate or similar qualification will only get your foot in the door - a certificate will not guarantee you a job - anyone who tells you otherwise (I'm calling out right now) is a liar! It's the same with any industry - I come from an engineering background where employers must spend anywhere between 12 and 24 months training new university graduates who study 4 or more years to attain their degrees! Here are a few tips for my students and anyone looking to find a job in the coffee industry with little or no experience.
1 Cafes are not necessarily looking for experience! They're looking for the right attitude. What is the right attitude you may ask? Start with a strong customer service background, maybe some food service experience, an outgoing personality and most of all, someone who loves coffee! If you have an RSA (Responsible Service of Alcohol) or some food handling experience, that's a bonus.
2 Find the right cafe - look for a cafe or coffee business you want to work for and that is willing to teach you and invest time in you. Remember a certificate may get your foot in the door, but won't secure you a job - the right attitude will. Coffee Jobs is a new website dedicated to the coffee industry. Use it and bookmark it.
3 Respect your customers. Again this has got to do with the right attitude (I think we're going somewhere here)! It doesn't matter if the order is for a skinny weak soy decaf mocha. Customers pay your wages and keep the cafe business alive. If there is a mistake or misunderstanding with an order, simply make it again and apologise. It takes only a little bit of extra time and helps build rapport with your customers, it's what keeps them coming back, along with your totally bad ass cafe lattes.
4 Become a professional - not just in coffee making but in all aspects of your career. Do everything with pride and passion. Take more barista courses. Coffee training is not a once off thing, it's the continual pursuit of excellence; a never ending path.
Remember - having no experience is not the end of the world - having the wrong attitude is.