Frequently Asked Questions

Do I get a certificate after completing a class?

Yes, we issue a Certificate of Completion when you finish a class with us! If you are with Gmail, please check that your certificate hasn’t been filtered to your Spam/Junk folder. See the sample below.

I booked for multiple levels. When do I complete the other levels?

You will automatically be allocated to the next available date unless specified otherwise in “Special Requests” when you booked with us. Usually, this is the same day you booked.

For example, if you booked for Level 1, 2 and 3 on August 22nd, you will complete Level 1 in the morning and Level 2 in the afternoon. You will then have to come back and complete Level 3.

Please note, Level 3 is run on the last Saturday of the month at 2 pm.

For Level 2 schedule please see:

For Level 3 schedule please see:

Do you have a minimum age requirement?

We recommend participants be at least 14 years of age unless accompanied by a supervising adult.

We maintain a child-safe environment and our trainers have been vetted via a series of thorough background checks conducted by the Department of Justice and Regulation’s Working with Children Check.

I did not receive my course notes

Your course notes are attached as a link to a Dropbox file on your booking confirmation email from WeTeachMe. If you don’t see that email, it may be trapped in your junk/spam folder. If they’re not there, please reach out to us.

I did not receive confirmation of my course booking

Please check your spam/junk folder as it may have been caught in there! All our bookings are handled by a company called WeTeachMe.

I purchased a gift voucher, when will I receive it?

Your voucher will be emailed to you as a PDF file as soon as you have paid for it.

Please check your spam/junk mail folder if it doesn’t show up after a few minutes.

Do you offer nationally certified training (SITHFAB005 / SITHFAB204)?

The short answer is no, but it is really a lot more complicated than that.

We have purposely chosen to avoid national certification for a number of reasons but the biggest reason why we avoid “Prepare and Serve Espresso Coffee” SITHFAB005 (formerly SITHFAB204) is because the standards that are taught by most Registered Training Organisations are often outdated and irrelevant to today’s industry. We see ourselves as at the forefront of specialty coffee training and want to teach you the best modern practices that are being utilised in cafes today.

Upon completion of our courses, you will receive a Certificate of Completion which is as good as any national certification – view it as a foot in the door into the industry. Many students over the last 7 years who have been through our doors can attest to this fact. Have a look at some of our most distinguished graduates.

If you would like to learn more about the subject matter, please read our blog post: Do you need a barista certificate?